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Q. How can I get a Bergère de France catalog?

A. If you are a new customer, you can get your catalog for free by creating a new account on our site.

To ensure that your registration goes smoothly please take note of the following:

1) First make sure that your request is set to yes where the pink arrow is pointing. By doing so, address fields will appear along the bottom of the form.
2) You only need to fill the fields with an asterisk. If you enter your date of birth, take note to enter it in the DD MM YYYY format as shown (example: 30 01 1940) or it will not save. The phone number only accepts 10 digit numbers, so if yours is longer leave this field blank.

By following these steps, your request should successfully go through.

If you have ordered from us in the past year, you should receive a catalog for free automatically.

If you already have an account with us but have not yet ordered, you can purchase the catalogue here.

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Q. Is the catalogue really free?

A. Unless you have purchased the catalogue as part of an order, the catalogue is free, including shipping. For orders outside USA and Canada, please visit www.bergeredefrance.co.uk.

 

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Q. Does the catalogue include any patterns?

A. No, the catalogue is only to give you a closer look (and touch) at our yarns, designs and other accessories. To knit the designs featured in the catalogue, you will need to purchase our annual pattern book which includes the 168 patterns for the collection.

 

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Q. How can I buy Bergère de France products?

A. There are 2 ways to buy our products:

• In store: You can find our yarns and patterns in local yarn stores in the USA and Canada, as well as France, the UK and Ireland. Click here to find a shop near you.
• Online : Our website is available 24/7.

 

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Q. What payment options are available?

A. When you buy online with us, you can pay by MasterCard or Visa through our secure payment partner. Your card information is directly transmitted to the secure payment site and we have no access to it.

 

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Q. Can I update my order?

A. Once your order has been confirmed, you can't change it online as it is sent directly to be prepared.  

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Q. I have ordered online, but I haven't received a confirmation email. What's up?

A. First, check online if the order appears in your account area. Also check if your email address is correct in your personal information section. 

 

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Q. How can I check if a product is available?

A. Our website is updated every day with stock availability for all our products. 

 

 

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Q. What are the shipping options? How long will it take?

A. Most of our orders are dispatched within 5 days of order confirmation.  After dispatch, shipping times can vary depending on distance, etc.

 

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Q. How much does shipping cost?

A. Shipping within Canada is a flat rate of $8.90. If you live within the USA, please place your order on www.bergeredefrance.com.

 

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Q. How can I track my order?

A. When you order online, you can follow your order's progress in your account area until it leaves Bergère de France. Once it has been dispatched, it can be tracked, depending on the postal service that is being used. 

 

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Q. Do you deliver internationally?

A. Our orders for North America are sent from our offices in France. If you live outside North America, you can order from our other websites: in French or in English. Both sites deliver worldwide.

 

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Q. I ordered too many skeins, can I send back the remainder?

A. If you ordered them less than 3 months before, you can send back your remaining skeins for a refund in store credit. The skeins must be in perfect condition for resale: not started and with the label intact.

Simply return the skeins to:

Bergère de France 

91 rue Ernest Bradfer

55000 BAR LE DUC

FRANCE

Please include a copy of your receipt, featuring your customer ID number so we can credit the amount to your account.

 

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Q. I didn't order enough skeins to finish my project, what should I do?

A. The colour of a yarn can vary in very subtle ways from batch to batch. To avoid any colour differences in your finished pieces, we recommend that you always use yarn from the same dye lot in any one project. You can find the dye lot number on the label, along with the product reference.

If you have run out of wool for your project and you want to order more from the same dye lot, you can use this form to add it to your shopping cart. You can order up to 3 skeins per dye lot, subject to availability.

 

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Q. How can I return a product?

A. If any of our products did not meet your expectations, you can send it back for a refund or store credit.
Simply return the products to: 

Bergère de France 

91 rue Ernest Bradfer

55000 BAR LE DUC

FRANCE

Please include a copy of your receipt, featuring your customer ID number so we can credit the amount to your account. Postal costs for the return will be at your charge.

 

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Q. How can I manage what emails I get from Bergère de France?

A. You can choose whether you want to receive our free newsletter with our latest offers and promotions in your account section. Simply log in and click on My Newsletters.

 

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Q. How can I update my personal information?

A. You can update your personal information online at any time by accessing the My Account area. Please note that if you have an order that is still being prepared, the changes to your account will not affect that particular order. 

 

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Q. What are the advantages of creating an account?

A. You can order online without creating an account, but if you do create one, it will only take a few extra clicks. Here are some of the extras that come with having an account:

• You can check your order history at any time, and re-use previous orders if you want to order the same thing again.
• Save several postal addresses that you can choose from when ordering.
• Love a product but want to put it aside to order later? Want to make a list of gift ideas for your friends and family to pick from? Simply browse the site and add whatever tickles your fancy to your very own wishlist.
• Comment on all our products, tell us what you love and what we can improve on...
• Manage your newsletter subscription to be the first to hear about our latest offers and promotions.

 

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Q. Oops, I've forgotten my password, what should I do?

A. Don't panic! Just enter your email address on this page and we'll send you a new one. Don't forget to change it in your Account information to something easier to remember.

 

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Q. Oops, I can't find my customer ID number, what should I do?

A. You can find your customer ID number on any previous receipts from online orders. If you still can't find it, drop us an email including your name and full postal address and we'll look it up for you.

 

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Q. Is my personal information safe with you?

A. Our website is hosted in France and complies with strict data protection and access laws (loi n° 78-17 du 6 janvier 1978, Informatique et Libertés, articles 38, 39, 40). You have a right to access, modify and delete any information relating to you on simple request. All your payment information is handled directly by our secure payment partner and is not transmitted to us at any point.

 

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Q. Have you got any tips on caring for my hand knitted creations?

A. To ensure you give your hand made garments the care they deserve, make sure you follow the indications on the paper label from the skeins of wool you made it with. Keep one of the labels safe for further reference. You can also find the care symbols for our yarns online. Here are a few more tips:

During knitting/crocheting:

• Before you begin, check your needles are in good shape. Snags, rust and other irregularities on the needles can catch and damage the wool. Take good care of your hands too: use a moisturising hand cream to keep them soft and avoid snagging the wool.
• When knitting, avoid wearing clothes made of synthetic materials such as nylon, as they can rub on the wool and form burrs.
• When knitting, make sure you always finish your row before putting your knitting down, as stopping mid-row can distort or stretch the stiches between the needles.

Caring for the finished product:

• Washing in very cold water can be as damaging as using water that's too hot. A luke warm 30°C (86°F) is the perfect temperature for your knits (unless otherwise indicated). Never exceed 30°C and 800rpm when machine washing.
• Always turn your garments inside out when washing them, so that the drum of the washing machine doesn't rub and damage them. If your garment is in a particularly fragile yarn (eyelash yarns, loopy yarns, hand-spun yarns...) wash them in a washing bag or in a pillowcase.
• To avoid felting, never let your wool garments soak, and only use a small dose of detergent.
• Over the first few washes, it is quite normal for the dye to run a little. The colour will stabilise in 2 or 3 washes. It is therefore best to wash your garment on its own the first few times, or use a "dye magnet" product. These products are also useful if your garment uses a mixture of light and dark colours
• Never use a fabric softener when caring for hand knits. The softener can make the yarn slippery and the stiches may slide and distort during drying.
• Squeeze out all the excess water and dry flat, away from any heat sources. Hanging or drying a hand knitted garment next to a heat source can cause it to distort.
• When ironing, never put the iron into direct contact with your hand knitted garment. Use the steam function of your iron and press down on the garment with your hand or a wad of neutral coloured cloth. You can also use a damping cloth (except for synthetic yarns which you should never iron).
• If your garment still gets little pills of wool, use a pill remover.
• All yarns can be spun dry up to 800rpm maximum.

 

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Q. What do the symbols on the label mean?

A. Here are the most common symbols that you will find on our yarn labels and on the website. 

Machine washable at a maximum of 30°C on a wool or delicates programme. Avoid using fabric softener when machine washing hand-knitted garments.

Hand wash only in luke warm water. Wash and rinse carefully at the same recommended temperature. Squeeze out excess water without wringing, by wrapping the garment in a towel.

 Do not use bleach.

 Dry cleaning by a professional is authorised.

 No machine drying or spin drying. Dry flat away from light and heat.

 Machine dry or spin dry at low temperature.

 Iron at a low temperature.

 Do not iron or steam.

Woolmark labels

Garments made completely with yarns that carry the Woolmark label can be machine washed (blue label) or machine washed and dried (red label) following the recommendations of your washing machine or drier.

 

 

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Q. How can I use Bergère de France yarns on my knitting machine?

A. We have plenty of yarns and designs that are suitable for knitting machines. When looking at one of our yarns, check that the "machine knitting" icon is present on its label or online product info. Yarns that don't have this icon are not suited to machine knitting.

For all the instructions to set up your knitting machine for our yarns, see your Bergère de France pattern book.

 

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Q. I am having problems using the site, what's up?

A. For best results, we recommend using a recent browser and a screen resolution of at least 1024x768. To update your browser, you can click on one of the links below.
Internet Explorer (Higher than 6): Download here
Safari (Default browser for Mac OS) : Download here
Mozilla Firefox : Download here
Google Chrome : Download here
 
Some of our pages use Adobe Flash : Download here

If you are still having problems using our site, contact us.

 

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Q. What size needles should I order/use?

A. There are different sizes in different countries, and it can all get rather confusing when you're using a pattern from one country and needles from another... All needle sizes mentioned in our patterns or our product descriptions are in mm. Here is a chart to help you find the perfect match for your project:

Metric size (mm)	US size	UK/Canada size	Japanese size
2.0	0	14
2.1			0
2.25	1	13
2.4			1
2.5
2.7			2
2.75	2	12
3.0		11	3
3.25	3	10
3.3			4
3.5	4
3.6			5
3.75	5	9
3.9			6
4.0	6	8
4.2			7
4.5	7	7	8
4.8			9

Metric size (mm)	US size	UK/Canada size	Japanese size
5.0	8	6
5.1			10
5.4			11
5.5	9	5
5.7			12
6.0	10	4	13
6.3			14
6.5	10 ½	3
6.6			15
7.0		2	7 mm
7.5		1
8.0	11	0	8 mm
9.0	13	00	9 mm
10.0	15	000	10 mm
12.0	17
16.0	19
19.0	35
25.0	50

 
If in doubt, a needle gauge is your best friend!

 

 

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Q. I'm not sure what size to choose, can you help?

A. Of course! All the sizes used in our products use the standard French/European sizes, and all lengths and weights are expressed in metric (m, cm, mm, g, kg...). If you're having trouble working out which size to make, use the chart below. We recommend you base your choice on measurements rather than dress size, as this size varies from brand to brand. We are including UK & US dress sizes as a rough guide only.

 

 

Size to select		S	M	L	XL	XXL	XXXL (3XL)
F/EU size		36/38	40/42	44/46	48/50	52/54	56/58
UK size		8/10	12/14	16/18	20/22	24/26	28/30
US size		32	34	36	38	40	42
Bust	cm	83/90	91/98	99/106	107/114	115/122	123/130
	in	32.7/35.4	35.8/38.5	38.9/41.7	42.1/44.8	45.2/48	48.4/51
Waist	cm	61/68	69/76	77/84	85/92	93/100	101/108
	in	24/26.7	27.1/30	30.3/33	33.4/36.2	36.6/39.3	39.7/42.5
Hip	cm	89/96	97/104	105/112	113/120	121/128	129/136
	in	35/37.7	38.1/40.9	41.3/44	44.4/47.2	47.6/50.3	50.7/53.5

 

 

Size to select		M	L	XL	XXL
F/EU size		40/42	44/46	48/50	52/54
Bust	cm	94/101	102/109	110/117	118/125
	in	37/39.7	40.1/42.9	43.3/46	46.4/49.2

 

 

Size to select		4 years	6 years	8	10	12	14
Height	cm	90/105	106/116	117/128	129/140	141/152	153/164
	in	35.4/41.3	41.7/45.6	46/50.4	50.7/55.1	55.5/60	60.2/64.5

 

 

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Q. What does your name mean? How should I pronounce it?

A. "Bergère" is French for shepherdess, so the meaning of Bergère de France would be "The French Shepherdess". It is pronounced something like "bear share de France" although the French pronunciation of "g" is somewhat softer than the English "sh", and the "r" sounds are slightly rolled. Don't worry though, we don't mind if you get it wrong!

 

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