What are Reward points and how can I use them?
Our Reward Points program allows you to earn points for certain actions you take on the site. Points are awarded for actions such as inviting friends to order from the site, or subscribing to the newsletter.
Once you register you will be able to earn reward points, which are then redeemable at time of purchase towards the cost of your order. Rewards are an added bonus to your shopping experience on the site and just one of the ways we thank you for being a loyal customer.
Earning Reward Points
Rewards can currently be earned for the following actions:
- Subscribing to a newsletter for the first time = 100 points
- Submitting a comment on a product = 2 points (after validation)
- Converting Invitations to Order = 100 points for every invitation you send out which leads to a first sale (up to the limit of 3 successful invitations)
Redeeming Reward Points
You can redeem your reward points at checkout. If you have accumulated enough points to redeem them you will have the option of using points as one of the payment methods. The option to use reward points, as well as your balance and the monetary equivalent this balance, will be shown to you in the Payment Method area of the checkout. Redeemable reward points can be used in conjunction with other payment methods such as credit cards, gift cards and more.
Fair use policy
The reward points system is limited to the use of one person per household (same street address). Our system automatically detects abuse of the reward points offer and will block any orders detected as suspicious. If your order is blocked, you can request a refund of any payment that may have been taken from your account and the order will then be cancelled. If you have had a blocked order, you can still order from us again, but without using reward points as payment.
Reward Points Minimums and Maximums
You will need a minimum of 100 points to be able to use them at the checkout. There is no maximum to the number of points you can earn.
Managing My Reward Points
You have the ability to view and manage your points through your Customer Account. From your account you will be able to view your total points (and currency equivalent), minimum needed to redeem, whether you have reached the maximum points limit and a cumulative history of points acquired, redeemed and lost. The history record will retain and display historical rates and currency for informational purposes. The history will also show you comprehensive informational messages regarding points, including expiration notifications.
Reward Points Expiration
Points will expire 6 months after the date they were first earned.
Note: You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose points, as well as point expiration notifications. This option is found in the Reward Points section of the My Account area.